FAQs
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ADA
Riverfront Park is accessible to all areas of the venue for our Guests with disabilities. Grand Rising Curations: Midstate Shows is happy to offer accessible seating and parking at all our events.
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BAG POLICY
Riverfront Park has enhanced its public safety policies regarding bags and purses allowed in the venue including clear bags. Clear bags are easily searched and significantly reduce faulty bag searches. Our goal is to create a safe experience for all guests and staff.
Allowed bags:
Clear Bags Only up to 12”x12”x9
1 Gallon plastic storage bag
Small cell phone size clutch bag or wallet
Guests who refuse bag inspection will be asked to return the bag to the vehicle before entering the venue.
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BOX OFFICE
The box office is located near the main entrance.
Tickets may be purchased online, the Box Office will have QR codes to link to the events Ticketmaster page. We are NOT able to sell tickets by phone at the ticket office.
Call Ticketmaster at 1-800-653-8000 to purchase tickets by phone. You will pay processing fees to use this service.
We strongly encourage purchasing tickets in advance. Tickets may not be available on the day/night of the event.
Taxes: Tickets for Riverfront Park events are subject to applicable taxes and fees. Unless otherwise stated, a 10% City tax is added at checkout
Fees: When ordering Online or by Phone through Ticketmaster additional fees will be added on top of the ticket price.
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TAILGATING
Tailgating is not permitted in the City parking garages or City Island parking lots before, during or after the event.
Tents and canopies may not be erected in the parking lots. Grills, open flames and consumption of alcoholic beverages is not permitted in the parking areas.
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FOOD & BEVERAGE
Outside food and beverages are not permitted. Exceptions will be made for guests with medical restrictions / conditions.
You may not bring your own alcoholic beverages into the venue. All guests wanting to purchase alcoholic beverages must provide a valid and acceptable photo ID.
No food or beverage vendors may sell products or services within 500 feet of the concert perimeter.
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CAMERA POLICY
Cameras with detachable lenses, professional level cameras, and flash photography are prohibited.
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CONTACTLESS TICKET SCANNING
Riverfront Park is a MOBILE TICKET ONLY venue. Please download your ticket(s) to your mobile device prior to coming to the event. Turn the brightness up on the phone to the highest setting.
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ENTRY & SCREENING SECURITY
All guests pass through metal detectors for all events. If metal detectors are not in use, security will be wanding individuals.
Signage will be used to define points of entry, lanes for queuing, and directional flow.
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GUEST SERVICES
Guest Services team members are available at each event and can assist with venue information.
Lost & Found: Patrons who find items during an event are asked to drop the item off with Guest Services, with an event staff member, or at the Box Office. All items are kept for 7 days and then will be donated if unclaimed.
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MEDICAL SERVICES
Specially trained medical service providers are on-site for events to handle medical emergencies. These professionals can be seen roaming the venue on event days.
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PROHIBITED ITEMS
- Signs
- Lawn chairs
- Banners
- Umbrellas
- Glow sticks
- Spike jewelry
- Wallet chains
- Illegal substances
- Coolers
- Beach balls and frisbees
- Laser pointers
- Flags
- Aerosol cans
- Self-defense spray including mace and pepper spray
- Bicycles, skateboards and hoverboards
- Items intended to provide optical distraction
- Strollers
- Hard sided and/or large bags
- Explosives and fireworks
- Hazardous chemicals
- Razor type blades, including scissors and box cutters
- Noise making devices such as whistles, and air horns
- Sealed packages of any kind
- Weapons (guns, firearms, ammunition, knives, bats and martial arts weapons)
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PARKING
Downtown street parking is FREE after 5pm. Parking is available on City Island and in a variety of garages in the city for a fee.
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RE-ENTRY
The exit of the concert area is final and re-entry will not be allowed. Exceptions are only made in the case of emergencies. In the case of an emergency, guests should make arrangements with gate security before exiting the concert area.
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RESTROOMS
Restrooms are available throughout the venue for your convenience.
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SMOKING
Smoking is only allowed in the designated smoking area. This includes electronic/vapor cigarettes.
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WHEELCHAIRS / SCOOTERS
We are unable to provide wheelchairs for patron use. You are welcome to bring your wheelchair or scooter to the event.
Please note; wheelchairs/walking devices with pockets are subject to be searched.
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SPONSORS
For more information about sponsorship opportunities, reach out to Frank Schofield at [email protected] or 717-443-5260.